Quality Management Principle

The Principles of Quality management 

One of the definitions of a “ principle ” is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. “ Quality management principles ” are a set of fundamental beliefs, norms, rules, and values that are accepted as true and can be used as a basis for quality management. 

The QMPs can be used as a foundation to guide an organization’s performance improvement. They were developed and updated by international experts of ISO/TC 176, which is responsible for developing and maintaining ISO’s quality management standards.

This document provides for each QMP 

• Statement: Description of the principle 
• Rationale: Explanation of why the principle is important for the organization 
• Key benefits: Examples of benefits associated with the principle 
• Actions you can take: Examples of typical actions to improve the organization’s performance when applying the principle

The seven quality management principles are : 

• QMP 1 – Customer focus 
• QMP 2 – Leadership 
• QMP 3 – Engagement of people 
• QMP 4 – Process approach 
• QMP 5 – Improvement 
• QMP 6 – Evidence-based decision making
• QMP 7 – Relationship management

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These principles are not listed in priority order. The relative importance of each principle will vary from organization to organization and can be expected to change over time.

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