An Introduction to Total Quality Management

TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.

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Benefits: 

• Improved Quality 
• Employee Participation 
• Team Work 
• Internal & External Customer Satisfaction 
• Productivity, Communication 
• Profitability & Market Share

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