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| Quality Management Principles PDF |
This document introduces seven quality management principles (QMPs). ISO 9000, ISO 9001 and related ISO quality management standards are based on these seven QMPs.
One of the definitions of a “principle” is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. “Quality management principles” are a set of fundamental beliefs, norms, rules, and values that are accepted as true and can be used as a basis for quality management.
The QMPs can be used as a foundation to guide an organization’s performance improvement. They were developed and updated by international experts of ISO/TC 176, which is responsible for developing and maintaining ISO’s quality management standards.
This document provides for each QMP:
- Statement: Description of the principle
- Rationale : Explanation of why the principle is important for the organization
- Key benefits: Examples of benefits associated with the principle
- Actions you can take: Examples of typical actions to improve the organization’s performance when applying the principle
The seven quality management principles are:
- QMP 1 – Customer focus
- QMP 2 – Leadership
- QMP 3 – Engagement of people
- QMP 4 – Process approach
- QMP 5 – Improvement
- QMP 6 – Evidence-based decision making
- QMP 7 – Relationship management
These principles are not listed in priority order. The relative importance of each principle will vary from organization to organization and can be expected to change over time.
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